Procedureflow Heads to Customer Response Summit 2026
From February 25–27, 2026, Procedureflow will be attending the Customer Response Summit 2026 in Amelia Island. A premier gathering of customer experience, contact center, and service leaders focused on innovation, operational excellence, and AI transformation.
Customer Response Summit brings together senior executives to discuss how organizations can evolve from reactive support models to proactive, AI-enabled service strategies.
Our Session: When AI Acts - Leading Through the Shift from Copilot to Agent
At this year’s summit, Sarah Jeanneault, VP of Marketing at Procedureflow, will take the stage to discuss the shift from AI copilots to fully agentic systems and why structured operational knowledge is the foundation that makes this transformation possible.
As AI moves beyond suggesting answers to executing decisions, organizations face a new challenge: ensuring AI operates within governed, traceable, and compliant frameworks.
What the Session Will Cover
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The evolution from chatbots to copilots to agentic AI
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Why AI fails without structured, executable knowledge
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The operational risks of ungoverned automation
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How CX leaders can close the execution gap
To explore how structured knowledge streamlines process workflows, visit our automation resources.
👉 View Session.
Why This Matters for CX Leaders
Customer Response Summit 2026 is an opportunity to explore how human judgment, structured knowledge, and intelligent automation can work together to deliver exceptional customer experiences.
“I’m excited to join fellow CX leaders at CRS 2026 to talk about what’s next for AI in customer experience. As AI moves from assisting to acting, it’s our opportunity to design systems that truly strengthen customer trust and execution.”
Sarah Jeanneault, VP of Marketing, Procedureflow
