5 Smart Ways to Boost Contact Center Employee Engagement
A disengaged employee is easy to spot.
A disengaged employee is easy to spot.
Imagine sitting down at a messy desk to work on a slide deck. With distractions all around, your head struggle...
At first glance, trying to distinguish the difference between procedure and process has a bit of a chicken-and...
Imagine trying to find your way while hiking unfamiliar terrain without first checking your GPS or a map. Whil...
A disengaged employee is easy to spot.
You’ve assembled a team of exceptional agents to be the voice of your organization.
What would a company be without its knowledge? Knowledge is the backbone of any successful organization, provi...
Empathy statements in customer service can calm agitated callers and create a platform upon which to build a w...
When a contact center agent answers a customer’s call, they never know what they will get on the other end. Be...
A professional in any line of work aims to get the job done right the first time. In a contact center, that’s ...