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Time to Proficiency: What It Is and How to Accelerate It
Every employee is required to reach full proficiency in their job at some point.
Discover strategies for making your employees experts faster.
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Every employee is required to reach full proficiency in their job at some point.
Employee retention in a call center refers to the organization's capacity to retain its workforce and minimize...
Customer effort is directly impacted by agent effort.
High call center attrition has been a long-standing challenge within the industry.
Working as a call center agent can be extremely challenging—especially when faced with a lack of motivation.
The productivity of a call center is a critical factor in determining the growth and success of the business a...
Every employee is required to reach full proficiency in their job at some point.
You’ve wrapped up an extensive round of interviews and have recruited new agents for your contact center team.
A disengaged employee is easy to spot.
You’ve assembled a team of exceptional agents to be the voice of your organization.
What would a company be without its knowledge? Knowledge is the backbone of any successful organization, provi...