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Time to Proficiency: What It Is and How to Accelerate It
Every employee is required to reach full proficiency in their job at some point.
Employee Experience
Discover strategies for making your employees experts faster.
10 Ways to Improve Call Center Employee Retention
Employee retention in a call center refers to the organization's capacity to retain its workforce and minimize...
Reduce Agent Effort With These 4 Strategies
Customer effort is directly impacted by agent effort.
What Causes Call Center Attrition and How to Reduce It
High call center attrition has been a long-standing challenge within the industry.
Top 10 Tips to Boost Call Center Agent Motivation
Working as a call center agent can be extremely challenging—especially when faced with a lack of motivation.
How to Improve Productivity in a Call Center
The productivity of a call center is a critical factor in determining the growth and success of the business a...
Time to Proficiency: What It Is and How to Accelerate ...
Every employee is required to reach full proficiency in their job at some point.
5 Tips for a Successful Contact Center Agent ...
You’ve wrapped up an extensive round of interviews and have recruited new agents for your contact center team.
5 Smart Ways to Boost Contact Center Employee ...
A disengaged employee is easy to spot.
6 Ways to Improve Call Center Agent Performance
You’ve assembled a team of exceptional agents to be the voice of your organization.
How to Capture Tacit Knowledge from Your Employees
What would a company be without its knowledge? Knowledge is the backbone of any successful organization, provi...