Featured
How Agent Empowerment Elevates Contact Centers
Satisfied employees are three times more likely as their dissatisfied counterparts to feel empowered to ...
Employee Experience
Discover strategies for making your employees experts faster.
Elevating Agent and Customer Experience in 2024
As we step into 2024, contact center leaders must reflect on what needs to be left behind in 2023 and what str...
How Agent Empowerment Elevates Contact Centers
Satisfied employees are three times more likely as their dissatisfied counterparts to feel empowered to addres...
Agent Experience: The Ultimate Guide
The agent experience continues to evolve and increase in complexity, making it one of the top challenges for c...
10 Ways to Improve Call Center Employee Retention
Employee retention in a call center refers to the organization's capacity to retain its workforce and minimize...
Reduce Agent Effort With These 4 Strategies
Customer effort is directly impacted by agent effort.
What Causes Call Center Attrition and How to Reduce It
High call center attrition has been a long-standing challenge within the industry.
Top 10 Tips to Boost Call Center Agent Motivation
Working as a call center agent can be extremely challenging—especially when faced with a lack of motivation.
How to Improve Productivity in a Call Center
The productivity of a call center is a critical factor in determining the growth and success of the business a...
Time to Proficiency: What It Is and How to Accelerate ...
Every employee is required to reach full proficiency in their job at some point.
5 Tips for a Successful Contact Center Agent ...
You’ve wrapped up an extensive round of interviews and have recruited new agents for your contact center team.