Featured
Average Handling Time: 3 Simple Tips to Effectively Reduce AHT
One of the primary metrics to gauge efficiency in a call center is average handling time (AHT) per call. AHT ...
Customer Experience
Keep clients moving forward by delivering consistent customer interactions across every touchpoint.
Top 7 Effective Empathy Statements in Customer Service
Empathy statements in customer service can calm agitated callers and create a platform upon which to build a w...
The Top 12 Helpful Probing Questions for Customer ...
When a contact center agent answers a customer’s call, they never know what they will get on the other end. Be...
First Call Resolution: What It Is Plus Tips to Improve ...
A professional in any line of work aims to get the job done right the first time. In a contact center, that’s ...
Empathy in Customer Service: What It Means and How to ...
What is empathy? Empathy (n) The ability to share someone else’s feelings or experiences by imagining what it ...
How to Raise Your CSAT Score to Keep CX Metrics Moving ...
No one wants to lose a customer. An excellent CSAT score can mean the difference between keeping your customer...
Average Handling Time: 3 Simple Tips to Effectively ...
One of the primary metrics to gauge efficiency in a call center is average handling time (AHT) per call. AHT i...
Top 30 Customer Service Influencers
At ProcedureFlow, we feel incredibly fortunate to be surrounded by an amazing group of employees, customers, a...