Why E Source Forum matters for 2027 planning
Most of the utility leaders walking into the Sheraton Denver Downtown this September are there to plan what's next. E Source Forum is where budgets for 2027 start taking shape, where promising pilots get the green light to scale, and where directors and C-suite leaders swap ideas on what's actually working across the industry. Procedureflow is excited to be part of that conversation.
E Source Forum 2026 runs September 29 to October 1 in Denver, Colorado, and brings together utility executives, sustainability leaders, and technology providers working through active project timelines across customer experience, arrears recovery, workforce transformation, and AI support. If your team is deciding what to fund next year, this is one of the rooms where that decision gets made.
The opportunity every utility leader is exploring with AI
Most utility leaders have already answered "should we use AI." The exciting part now is figuring out how far it can go, how much of the frontline it can support, and how quickly it can help advisors deliver a great customer experience on every call.
That opportunity gets a lot bigger when AI and human advisors are pulling from the same governed, version-controlled process instead of scattered PDFs and tribal knowledge. AI that executes with confidence, grounded in the same trusted process your best advisors already follow, opens real possibilities: faster onboarding, shorter calls, and consistently great service. That's exactly the kind of opportunity Procedureflow is built around, and it's a great thing to be talking through with E Source Forum attendees as they plan next year's investments.
AI knowledge infrastructure, defined
AI knowledge infrastructure is the layer that sits underneath both your people and your AI: process knowledge captured once, then delivered the same way everywhere it's needed, to an advisor on a live call, to an AI agent completing a task on its own, to every connected system in between. With it, every action, human or automated, is grounded in the same accurate, approved step, and that consistency is what makes scaling AI across the frontline genuinely exciting rather than risky.
Many contact centers are just getting started on this. They have a knowledge base for people and a separate, informal set of assumptions for whatever AI tool they've added. Procedureflow closes that gap by making sure there's one source of truth that both people and AI can build on together.
Proof this works, not just theory
Procedureflow customers are already seeing this play out. Liberty Utilities, a regulated water, natural gas, and electric utility serving nearly 800,000 customers across 13 states and New Brunswick, uses Procedureflow to keep its "as is" processes centralized and current, creating process documentation 40% faster than with traditional publishing tools and giving employees a single source of truth they can trust.
If your organization is exploring what an AI agent deployment could look like, we'd love to talk through how that fits with your current knowledge base, before Denver or after.
See the infrastructure behind it
Find Procedureflow in Denver
Two members of our team will be on site:
Jamie Morell, VP Customer Solutions
Bob Keleher, Director of Strategic Sales
Come meet the Procedureflow team at Booth 21 to talk about AI knowledge infrastructure, workforce transformation, and how utilities can prepare their people and AI agents to work from the same trusted process knowledge.
Denver, September 29 to October 1
Sheraton Denver Downtown, Denver, Colorado.
As E Source Forum 2026 planning gets underway, we'd love to be part of that conversation. If AI knowledge infrastructure is on your radar, let's talk, in Denver or anytime before.
Book time before Denver We'd love to show you how Procedureflow's AI knowledge infrastructure supports your human and AI workforce today, no need to wait for the show floor. Book a demo whenever works for you.
