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Average Handling Time: 3 Simple Tips to Effectively Reduce AHT
One of the primary metrics to gauge efficiency in a call center is average handling time (AHT) per call. AHT ...
Customer Experience
Keep clients moving forward by delivering consistent customer interactions across every touchpoint.
How to Raise Your CSAT Score to Keep CX Metrics Moving ...
No one wants to lose a customer. An excellent CSAT score can mean the difference between keeping your customer...