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Average Handling Time: 3 Simple Tips to Effectively Reduce AHT
One of the primary metrics to gauge efficiency in a call center is average handling time (AHT) per call. AHT ...
Customer Experience
Keep clients moving forward by delivering consistent customer interactions across every touchpoint.
Top 7 Effective Empathy Statements in Customer Service
Empathy statements in customer service can calm agitated callers and create a platform upon which to build a w...
The Top 12 Helpful Probing Questions for Customer ...
When a contact center agent answers a customer’s call, they never know what they will get on the other end. Be...
Empathy in Customer Service: What It Means and How to ...
What is empathy? Empathy (n) The ability to share someone else’s feelings or experiences by imagining what it ...