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Average Handling Time: 3 Simple Tips to Effectively Reduce AHT
One of the primary metrics to gauge efficiency in a call center is average handling time (AHT) per call. AHT ...
Customer Experience
Keep clients moving forward by delivering consistent customer interactions across every touchpoint.
Top 7 Effective Empathy Statements in Customer Service
Empathy statements in customer service can calm agitated callers and create a platform upon which to build a w...