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Average Handling Time: 3 Simple Tips to Effectively Reduce AHT
One of the primary metrics to gauge efficiency in a call center is average handling time (AHT) per call. AHT ...
Customer Experience
Keep clients moving forward by delivering consistent customer interactions across every touchpoint.
First Call Resolution: What It Is Plus Tips to Improve ...
A professional in any line of work aims to get the job done right the first time. In a contact center, that’s ...