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Average Handling Time: 3 Simple Tips to Effectively Reduce AHT
One of the primary metrics to gauge efficiency in a call center is average handling time (AHT) per call. AHT ...
Discover ways to exceed customer expectations by delivering consistent, empathetic, and error-free customer interactions across every touchpoint.
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One of the primary metrics to gauge efficiency in a call center is average handling time (AHT) per call. AHT ...
No one wants to lose a customer. An excellent CSAT score can mean the difference between keeping your customer...