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Average Handling Time: 3 Simple Tips to Effectively Reduce AHT
One of the primary metrics to gauge efficiency in a call center is average handling time (AHT) per call. AHT ...
Customer Experience
Keep clients moving forward by delivering consistent customer interactions across every touchpoint.
The Top 12 Helpful Probing Questions for Customer ...
When a contact center agent answers a customer’s call, they never know what they will get on the other end. Be...