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Employee Experience

Discover strategies for making your employees experts faster.

Agent Empowerment Elevates Contact Centers

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How Agent Empowerment Elevates Contact Centers

Satisfied employees are three times more likely as their dissatisfied counterparts to feel empowered to ...

November 8, 2023

Call center agent effort at maximum with many applications open at once, another agent's effort reduced with one application open on the screen

Reduce Agent Effort With These 4 Strategies

Customer effort is directly impacted by agent effort.

August 16, 2023