Featured
How Agent Empowerment Elevates Contact Centers
Satisfied employees are three times more likely as their dissatisfied counterparts to feel empowered to ...
Employee Experience
Discover strategies for making your employees experts faster.
How to Improve Productivity in a Call Center
The productivity of a call center is a critical factor in determining the growth and success of the business a...
Time to Proficiency: What It Is and How to Accelerate ...
Every employee is required to reach full proficiency in their job at some point.
5 Tips for a Successful Contact Center Agent ...
You’ve wrapped up an extensive round of interviews and have recruited new agents for your contact center team.