Employee Experience

Discover strategies for improving the employee experience by giving teams the tools and knowledge to do their jobs with confidence and consistency.

Featured

Satisfied employees are three times more likely as their dissatisfied counterparts to feel empowered to ...

November 8, 2023

As we step into 2024, contact center leaders must reflect on what needs to be left behind in 2023 and what str...

December 20, 2023

Satisfied employees are three times more likely as their dissatisfied counterparts to feel empowered to addres...

November 8, 2023

The agent experience continues to evolve and increase in complexity, making it one of the top challenges for c...

September 27, 2023

Employee retention in a call center refers to the organization's capacity to retain its workforce and minimize...

September 6, 2023

Customer effort is directly impacted by agent effort.

August 16, 2023

High call center attrition has been a long-standing challenge within the industry.

August 2, 2023

Working as a call center agent can be extremely challenging—especially when faced with a lack of motivation.

July 26, 2023

The productivity of a call center is a critical factor in determining the growth and success of the business a...

July 12, 2023

Every employee is required to reach full proficiency in their job at some point.

June 21, 2023

You’ve wrapped up an extensive round of interviews and have recruited new agents for your contact center team.

June 15, 2023